FAQ

Below you will find the most frequently asked questions. If there is a question you don't see here you can email help@creditgenie.com.

Advances

How do I qualify for an advance?

To qualify for a Credit Genie Cash Advance:

  • - You must show a checking account with at least 30 days of daily or weekly activity.
  • - Your checking account should have a positive balance on the day you receive a paycheck.
  • - Your account must show $1,500 a month in recurring direct deposits. However, ATM deposits, paper checks, cash transfers or irregular pay schedules do not qualify.
  • - You can only qualify for one cash advance at a time.
  • - The account you are connecting should not be a joint account

How long should I wait to receive my cash advance?

You should receive your cash advance in your bank account within 1-3 business days after requesting it. In most cases, if you request a cash advance prior to 5:00 PM EST on a business day, you should receive the advance the next business day. If your advance request was received after 5:00 PM EST, it should arrive the second business day after the request was received.

If you do not receive your cash advance as detailed here, please email us at help@creditgenie.com.

Repayment

How do I pay back the cash advance?

Credit Genie withdraws the advance on your repayment date.

  • - Your repayment date is shown to you when you request the advance and is visible in the app at all times.
  • - Your repayment date is usually the date on which you are expected to receive your next paycheck.

Why is my repayment taking so long to process?

It takes 2-5 business days for our payment provider to verify your payment of the advance in our bank account. Once we have confirmation from our bank directly, we automatically update your advance as paid. Our bank confirmation may be pending even though your statement shows a payment to Credit Genie.

Note that we cannot manually mark advances as paid.

Can I change my repayment date?

No. On the scheduled repayment date, Credit Genie will check whether you have sufficient funds to pay your advance. If you do, your account will be debited for the advance amount plus any tips you agreed to. If you do not have sufficient funds, Credit Genie will check again periodically.

Does Credit Genie charge late fees or penalties?

No. Credit Genie has no late fees, penalties, or interest. You are responsible for repaying your advance. If we cannot collect the advance from your account after 60 days, Credit Genie will stop trying to collect your advance and you will no longer be eligible for another advance.

Can I pay the advance back early?

Not at this time, but that's a feature we are working on!

General

How much does Credit Genie cost?

The Credit Genie app is free to use and includes interest-free, no-fee cash advances to tide you over untill you get paid.

There is also a $1 per month fee for connecting your bank account to Credit Genie.

Can I still get a cash advance without connecting my bank account?

Yes. Please email us at help@creditgenie.com and we will guide you through the documents required for a cash advance.

Who can use Credit Genie?

US residents 18 years and older can use Credit Genie. A membership fee of $1 per month and a bank account are required to be able to use features like Insights and Alerts. No credit score required.

How does Credit Genie work?

Credit Genie is a personal finance app designed to reduce your credit usage and get out of debt. The app provides an interest-free cash advance to tide you over when you need cash quickly before your next pay day.

What if I do not qualify for a cash advance?

If you are currently unable to qualify for a cash advance, you can continue to use our other services that can help you better manage your finances. It's completely free to apply for a cash advance with Credit Genie, so you can re-apply at any time to see if you are eligible. If you believe there has been an error, you may contact us at help@creditgenie.com.

How do I connect my bank account to Credit Genie?

Credit Genie uses an industry-leading service called Plaid to connect to your bank account and verify your information. When we connect to your account, we are only able to view your information and cannot make any changes to your account. You can find more information about Plaid on their website https://plaid.com/.